Items

Learn about Items, the core content units that Plexus analyzes and scores.

What are Items?

Items are individual pieces of content that you want to analyze or evaluate using Plexus. They can be any type of content that your AI, ML, or logical scoring techniques can process, such as:

  • Call center transcripts for quality assurance
  • Customer emails or support tickets
  • Case files or documents
  • Code repositories for analysis
  • Images or videos for content moderation

How Items Work

Items are the foundation of Plexus's evaluation system:

1. Organization

Each Item belongs to an Account and can be referenced by multiple Scorecards. This allows you to evaluate the same content using different criteria or scoring methods.

2. Scoring

When you apply a Scorecard to an Item, Plexus creates a ScoringJob to process it. The results are stored as ScoreResults, which contain the scores, confidence levels, and any additional metadata from the scoring process.

3. Evaluation

Items can be part of Evaluations, where their scoring results are compared against known correct answers to measure the accuracy and effectiveness of your scoring methods.

Item Properties

Core Properties

  • Name: A unique identifier for the Item
  • Description: Optional details about the Item's content or purpose
  • Account: The Account that owns this Item

Relationships

  • Scorecards: Scorecards that reference this Item
  • ScoringJobs: Records of scoring operations performed on this Item
  • ScoreResults: Results from scoring operations
  • Evaluation: Optional link to an Evaluation this Item is part of

Best Practices

  • Use clear, descriptive names for your Items to make them easy to identify
  • Include relevant metadata in the description to provide context
  • Organize Items logically within your Account structure
  • Keep track of which Items are used in Evaluations for quality control
  • Regularly review ScoreResults to monitor scoring effectiveness

Next Steps

Now that you understand Items, you can:

  • Create Scorecards to evaluate your Items
  • Set up scoring criteria using Scores
  • Run Evaluations to measure scoring accuracy
  • Monitor results through the dashboard